Customs & Import Taxes

At Astricos (www.astricos.com), we strive to make your international shopping experience as clear and transparent as possible. Below is important information regarding customs duties, import taxes, and international delivery procedures.

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1. Who is Responsible for Customs Duties and Import Taxes?

For all international shipments, the recipient (consignee) is responsible for paying any customs duties, Value Added Tax (VAT), or import fees levied by the destination country's customs authorities.

Unless explicitly stated otherwise during promotional checkout events, these local charges are not included in your order total or item price on Astricos.com and must be paid directly to local authorities or courier carriers upon package clearance.

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2. How Much Will Custom Duties & Taxes Cost?

Customs tax thresholds and rates vary significantly depending on the destination country's tariff laws, order value, and product category (e.g., textiles, apparel, or accessories):

• Standard Postal Courier Services: Standard airmail packages are processed through routine postal clearance. Depending on your local tax-free threshold (e.g., De Minimis value in your region), import duties may or may not apply.
• Express Carriers (DHL, FedEx, UPS): Express carriers often streamline customs processing electronically. If taxes or handling fees are assessed by your country, the carrier will notify you directly via SMS, email, or phone to collect payment prior to final delivery.

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3. How Astricos Assists with Customs Clearance

To ensure a smooth delivery process, our team takes proactive steps for every international order:

• Accurate Documentation: We provide standard commercial invoices and detailed packing slips attached to your parcel to facilitate swift customs inspection.
• Customs Documentation Assistance: If local customs authorities require additional invoices or proof of payment for verification, contact us at support@astricos.com, and we will promptly issue official documentation for your submission.
• Logistics Support: In the rare event of clearance delays, our customer care team will coordinate with logistics carriers (DHL, FedEx, or postal partners) to assist in resolving tracking issues.

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4. Refused Packages & Unpaid Duties

If a customer refuses to pay local customs duties/taxes or fails to provide required clearance information, causing the parcel to be returned or abandoned by customs:

• Any return shipping costs, customs penalties, or abandonment fees charged to Astricos by the courier will be deducted from any applicable order refund.

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Need Further Assistance?

If you have any questions about international delivery or need assistance with shipping documents for your order, please feel free to reach out to our team:

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Last Updated: July 2026
Astricos Team | www.astricos.com